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CEOs are increasingly taking direct control of AI strategy as generative and agentic AI reshape business operations. A BCG survey shows most bank CEOs now lead AI decisions, with many tying job security to AI success. Leaders are investing heavily, removing internal barriers, managing cultural resistance and using AI to drive efficiency, growth and competitive advantage.

Goldman Sachs is deploying Anthropic’s Claude AI model in trade accounting and client onboarding to automate document-heavy back-office workflows. The AI enhances rule-based systems by handling edge cases, improving efficiency and reducing manual review, while maintaining human oversight and regulatory compliance.